Welcome to Karen Keit Designer Jewelry Policies.
Custom Island Jewelr Designs
We are happy to help and appreciate your business!
PAYMENTS: All payments can be made through Paypal. Buy it now pieces are shipped in 1 to 3 business days.
Payment for custom orders is required to begin the order. 50% of any returned custom order is non-refundable. Custom orders take 3 to 4 weeks to make and ship. Orders ship Monday through Friday. All items purchased in the State of Hawaii must add 4.166% SalesTax to complete any purchase!
SHIPPING METHODS: All shipments are made thru USPS Priority, First Class, Insured and/or Registered Mail, variable by item price. All items $500 or more are automatically sent Registered Mail with Insurance. Although postal services provide estimated delivery times, please understand that once an item ships the seller has no control over how long an item takes to arrive. Seller will provide a tracking number. Items ship in the USA only.
REFUNDS AND EXCHANGES: We do not accept refunds or exchanges on custom orders. There are no refunds on pre-made items, though they may be eligible for exchange or in-store credit if return is postmarked within 3 business days of receiving your item. Items must be unworn and in sell-able condition. Please order carefully and contact us with any questions or concerns. We strive for everyone to be happy with their purchases!
ADDITIONAL POLICIES: All pieces are very carefully packaged for safe shipping. Bulk order requests are welcomed and we may be able to offer a discount, but be advised we cannot accommodate traditional wholesale pricing to retailers.
PEARLS: Sizes and Colors of the Genuine Cultured, Natural Colored Tahitian and South Sea Pearls vary slightly in color and sizes up to .5mm.
DIAMONDS: All colorless diamond melee' accents are of the highest grade, "F/G VS". Black Diamonds are color treated and stable.
ADDITIONAL INFORMATION: For additional Photographs of many of our in shop pieces please visit us at: Etsy.com/shop/karenkeitjewelry
ESTIMATES: All custom order estimates are approximate and may very. Final prices on custom orders are determined when order is completed, and before it ships. This is due to actual material costs, intricacy of designs and any changes done during the possess, in order to perfect your piece and insure customer satisfaction. All custom orders must be paid for in full before item ships.
ADDITIONAL NOTICE: The Item Pictured in "Buy it now" May Not Be The Actual Item You Receive!